Delivery & Returns
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Do you ship to the EU/US?
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What's your Return Policy?
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Do you offer Free shipping?
Free Shipping is available for UK customers who spend over £20.00 at checkout.
What is VAT and does it apply to me?
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When will my order be shipped?
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My Order is lost in transit. What now?
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My item(s) arrived damaged. What now?
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How long will my order take to arrive?
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Wholsesale
Do you have a minimum order?
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How do I log in/register and see wholesale prices?
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Do I need to be a registered company?
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Do you offer free delivery on larger orders?
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How do you deliver?
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Can I get an item/s shipped directly to a customer?
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How long will my order take to arrive?
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Where do you deliver to?
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Can I collect my order?
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Do you supply a product feed for all your products?
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How do I keep up to date with what products are going out of stock and new lines?
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Do you have a printed price list or brochure?
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May we use your images?
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Product FAQs
What are your Puzzles made of?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
What Puzzle(s) should I buy?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Puzzle Solutions
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How do I submit a product for consideration?
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Order FAQs
Can I change/modify my shipping address?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How do I cancel or edit my order?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Can I place an order over the phone?
You can contact us through our contact page! We will be happy to assist you.
How can I track my order?
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How do I redeem a Gift Card or Discount Code?
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Question
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General FAQs
What payment methods are available?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Do you Wholesale?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Customer Satisfaction Guarantee
You can contact us through our contact page! We will be happy to assist you.
Press and Media Inquiry
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